SB Run
Help and support
How can we help?
SB Run is in public beta. If something does not behave as expected, tell us what happened and we’ll use it to improve the next build.
Quick help
Prepare a race
Choose the event course on Home, review the runner field and target times, then lock the starting order. SB Run groups equal starts and shows the final waves before the race begins.
Start and finish photos
Photography is optional. Enable the required start or finish camera option before the race and allow camera access when iOS asks. Timing continues even if a photo cannot be saved.
Correct a result
Before locking results, use the correction controls in Results to change an allocation, finish time, handicap or runner outcome. Archived results remain unchanged unless deliberately reopened from Settings.
Recover an interrupted race
Reopen SB Run on the same iPhone. The active race, official start and recorded finishes are checkpointed as the event progresses. Review any recovery warning before continuing.
Back up your records
Open Settings and export a backup through Files. A restore replaces the app’s current races, runners, courses, photos and race preferences, so make a fresh backup first.
Runner photo approval
Review each runner’s photo-sharing choice before race day. Unapproved photos can support the live event but are removed when the result is finally archived.
Before contacting support
- Check TestFlight for the latest SB Run beta build.
- Include your iPhone model, iOS version and the SB Run version shown in Settings.
- Describe what you expected, what happened and which race stage you were using.
- Please do not send identifiable runner photos or personal race information unless it is necessary and you have permission.
Contact
Email support@sbrunapp.com. We aim to respond as soon as practical during the public beta.
For information about local race data and photos, read the SB Run privacy notice.